Privacy Policy

Palm Global LLC, with registered office at 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States, is the controller of the personal data collected through this website. You can reach us at the email address published in the contact section.

• Data you provide voluntarily through the contact form: name, company, email address, phone number, country, service of interest and the content of your message.
• Commercial relationship data: information about your company, products, volumes and the documentation needed to structure an operation.
• Technical browsing data: IP address, browser and device type, pages visited and date and time of access, generated automatically by the server and by the website cookies.

We do not request sensitive data or data relating to minors. If you send such data on your own initiative, it will be deleted.

• To respond to your enquiries and requests for information.
• To prepare and send commercial proposals.
• To perform and follow up on the contractual relationship and the agreed operations.
• To comply with legal, accounting, tax and anti-money-laundering obligations.
• To improve the content and operation of the website through aggregated statistics.
• To send you commercial communications about our services, only where you have authorised it.

We process your data on the basis of your consent when submitting the form, the performance of a pre-contractual or contractual relationship, compliance with legal obligations, and our legitimate interest in handling enquiries and protecting the website against misuse.

We do not sell or assign your personal data for advertising purposes. We may share it only with:

• Technology providers that host the website and manage corporate email, under confidentiality agreements.
• Commercial counterparts, carriers, customs agents or financial institutions, strictly where necessary to execute an operation you have requested.
• Competent authorities, where there is a legal requirement.

As we operate between Colombia, the United States and other markets, your data may be processed in countries other than your country of residence. In those cases we require our providers to apply security and confidentiality standards equivalent to those described in this policy.

We retain your data for as long as an active commercial relationship exists or a legitimate interest in handling your request remains, and thereafter for the applicable statutory, accounting and tax limitation periods. Once those periods have elapsed, we delete or anonymise it securely.

You may exercise at any time the rights of:

• Access: to know what data of yours we process.
• Update and rectification: to correct inaccurate or incomplete data.
• Erasure: to request deletion where no legal or contractual duty to retain applies.
• Withdrawal of consent and objection to processing for commercial purposes.
• Proof of the authorisation granted.

To exercise them, write to our contact email stating your name, the right you wish to exercise and the data concerned. We will respond within a reasonable period and, in any case, within the timeframes set by applicable regulations.

We apply reasonable technical, human and administrative measures to protect information against loss, unauthorised access, misuse or alteration: SSL encryption of the website, access control over corporate mailboxes and periodic backups. No transmission over the internet is completely secure, so absolute security cannot be guaranteed.

This website uses cookies. Details of their use and how to manage them are set out in the Cookie Policy.

We may update this Privacy Policy to reflect legal or operational changes. The version in force is always the one published on this page, bearing its update date.